Northwest airlines confronts change

According to him, Northwest has never been sufficient resources to carry out the change.

Northwest Airlines Confronts Change Case Study Analysis & Solution

He believes that they managed the employee and union mobs, but did not accomplish much more than that. Ken believes that the two companies have not prepared enough fusion of cultures service-oriented old militaristic structure with team building and planning. This crash combined with the subsequent complaints from customers and the union antagonism that had plagued the organization resulted in the crystallization of the realization that they needed to change drastically.

You could not get information from one part of the organization to the other efficiently and managing communication between management and employees was very difficult.

The fact that he was an outsider and did not fit with the typical Northwest culture was also a key factor as it would help convey the fact that management was sincere about making major changes, and lend credibility to the change effort among the employees and unions.

It would also allow the airline to offer expand feeder traffic to its international operations by strengthening its domestic position.

Step 8 -Implementation Framework The goal of the business case study is not only to identify problems and recommend solutions but also to provide a framework to implement those case study solutions.

Desired Future for Northwest Rothmeier and Myers envisioned a future for Northwest whereby the firm and its employees shared a highly service oriented organizational culture that was more responsive and customer- driven.

You should try to understand not only the organization but also the industry which the business operates in. If Northwest does not address these issues as well as several other key factors it will be unable to compete in the newly deregulated industry.

Often readers scan through the business case study without having a clear map in mind. Different Interpretations of the Results. Ken is frustrated because Steve does not follow at financial support buying a projector … and Ken pushed farther and faster than it wants to move. With the sale of the company, Ken feels that collaboration ends.

Although he was critical in forming a link and mediating communications between the Union, the employees and management, the fact that his mandate was unclear, he was not given a formal title until late in the change process and the fact that his resources were limited by Rothmeier are factors that diminish his power as a change agent.

Complaints about incidents that never occurred on flights that do not exist. He is likely a highly significant change agent, albeit not one that is alluded to often in the case.

It is clear that Ken Myers was seeking to implement larger scale changes more rapidly compared to Steve Rothmeier, although learned a lot and grew a lot during the initial stages of the change process, the fact that was unwilling to give Myers the resources he initially demanded was a clear indication of the fact that he envisioned a smaller scale change at a much more gradual pace compared to what Myers was advocating.

Should be informed about the position, benefits, privileges, new rules of society etc. Case study solutions can also provide recommendation for the business manager or leader described in the business case study.

Describes the leadership of Northwest Airlines President and his key organizational development “lieutenant” during five years of great change and pressure – from to During this time the airline with major customers service problems was faced with the merger of the Republic and the crash of his aircraft.

During that time, the airline was faced with the major customer service problems, the merger with the Republic, and the crash of one of its planes. Highlights the roles, responsibilities, and the tactics of Steve Rothmeier and Ken Myers during this turbulent period.

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Northwest Airlines Confronts Change case analysis, Northwest Airlines Confronts Change case study solution, Northwest Airlines Confronts Change xls file, Northwest Airlines Confronts Change excel file, Subjects Covered Change management Leadership by Todd D. Jick, Susan Rosegrant Source: Harvard Business School 17 pages.

Northwest airlines confronts change
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